Responsible Gaming at to99
Gaming is a fun experience — to99 helps you enjoy that fun within safe limits and with full awareness.
Let Gaming Be a Source of Entertainment
At to99, we believe online gaming is purely entertainment — not a path to financial solutions, and not an escape from stress. Our responsible gaming policy exists to ensure every player stays in full control, setting their own time and spending limits and enjoying the platform on their own terms.
Our platform offers multiple safety tools to help you monitor your gaming habits. From deposit limits to self-exclusion — every feature is right at your fingertips. to99 wants you to log in with a smile every time, and leave feeling satisfied.
Remember: setting limits before you play is not a sign of weakness — it is the mark of a smart player. Our team is always by your side to offer support.
6 Pillars of Responsible Gaming
21+ Age Limit
Only individuals aged 21 or older may create an account and play games on to99. Age verification is our priority.
Deposit Limits
Set your own maximum daily, weekly, or monthly deposit amount. Once set, it takes effect immediately.
Time Limits & Breaks
Set a daily session time limit or take a break for a set period. Build healthy gaming habits with awareness.
Self-Exclusion
When needed, you can temporarily or permanently exclude yourself from the platform. This step is for your own protection.
Account Security
to99 protects your information and funds through SSL encryption and fair play assurance. Security is our priority.
24/7 Support
Reach us via live chat or email for any issue — support is available at all times in both Bengali and English.
Recognize the Early Signs of a Problem
It is important to recognize when gaming is becoming a problem. If you notice the following signs in yourself, do not delay seeking help.
to99 always wants you to enjoy gaming — as a pleasure, not a burden.
- You repeatedly spend more than your set budget but cannot stop yourself.
- You feel the urge to play more in order to recover money you have lost.
- You lie to or hide your gaming from family or friends.
- You prioritize gaming over work, studies, or family responsibilities.
- You feel restless, irritable, or anxious when you are not gaming.
- You borrow money or dip into savings to fund your gaming.
You Have Tools to Stay in Control
The following tools are easily accessible in every to99 account.
Gaming History
View a detailed history of all your transactions and gaming activity, and analyze your own habits.
Deposit Limits
Set daily, weekly, or monthly limits. A waiting period applies when increasing a limit.
Time-Out
Take a break from gaming for a set period — from 24 hours up to several weeks.
Self-Exclusion
If you need a longer break, activate self-exclusion. While active, login will be completely blocked.
How do I use these tools?
Go to Account Settings and open the "Responsible Gaming" section to activate these features directly. For any assistance, contact our 24/7 live chat or email [email protected].
For Ages 21+ Only
To create an account and play games on to99, you must be at least 21 years old. This is a mandatory requirement that we enforce strictly.
Your age is verified automatically at registration. If there is any doubt, we reserve the right to verify your identity documents. Accounts belonging to anyone under 21 will be closed immediately.
If a minor in your household can access online gaming platforms, use parental control software on your device and keep your password private.
For Ages 21+
Only individuals aged 21 or older may play games on to99.
Gaming is entertainment — never a solution to financial problems. Play responsibly.
Set a Budget, Play Smart
Before playing on to99, set a clear budget — only allocate an amount for gaming that, if lost, would have no impact on your daily life. Remember, wins are possible in gaming, but losses are normal too — it is a form of entertainment.
Some practical tips
Before you start playing, decide in advance the maximum time and money you will spend today. Once you reach that limit, stop playing — whether you are winning or losing. Be wary of the "just one more round" mindset.
Never play with borrowed money or by drawing on your savings. Using money meant for food, rent, or your family's needs for gaming is not appropriate at all. Before making a transaction on bKash, Nagad, or Rocket, ask yourself once — is this part of my entertainment budget?
The minimum deposit at to99 is ৳100, which allows you to enjoy gaming even on a very small budget. Start small, build experience — do not rush into depositing large amounts.
If You Are Struggling, You Are Not Alone
Live Chat
Speak directly with us on to99's 24/7 live chat. Tell us your problem in Bengali and our team will help you right away.
Email Support
To share a detailed concern, email [email protected]. We respond in both Bengali and English.
Account Settings
Activate deposit limits, time-out, or self-exclusion directly from your own account — no extra steps required.
Asking for help takes courage. to99's team is always ready to support you with a non-judgmental, compassionate approach. You are not alone.
Questions & Answers About Responsible Gaming
Enjoy to99's Gaming World Safely
Play within your limits, with awareness — let enjoyment be your only goal.