to99's Privacy Policy

When you register and use to99, we may collect the following types of information:

1.1 Personal Identification Information

The information you provide when creating an account includes: full name, date of birth, email address, and mobile number. This information is verified to ensure a safe and secure account.

1.2 Financial and Transaction Information

We collect the necessary financial information to process deposits and withdrawals. For payments on to99, we support only bKash, Nagad, and Rocket. Records of transactions made through these services are stored securely in our system.

1.3 Technical and Device Information

When you use the to99 platform, certain technical information is collected automatically, such as:

• IP address and device type
• Browser version and operating system
• Session duration and page visit data
• Referrer URL (the page you came from)

1.4 Communication Information

If you contact our support team via live chat or email, the content of that conversation may be recorded. This helps us improve service quality and resolve disputes.

to99 uses collected data for the following legitimate purposes:

2.1 Account Management and Security

Your information is used to create and manage your account, verify your identity, and prevent fraudulent activity. This allows us to confirm that every account is owned by a real person.

2.2 Processing Financial Transactions

Your transaction information is used to properly process deposit and withdrawal requests through bKash, Nagad, or Rocket. This information is needed to maintain a minimum deposit of ৳100 and a minimum withdrawal of ৳500.

2.3 Providing Customer Support

Our 24/7 support team uses your information to resolve your complaints, questions, or issues quickly and effectively. Your information is needed to provide assistance in both Bengali and English.

2.4 Platform Improvement

User experience data is analysed to improve the performance, speed, and usability of the to99 platform, raising the overall quality of service.

2.5 Regular Communication

We may contact you via email or mobile number to inform you of important account updates, security notices, and policy changes. Your consent will be obtained for any marketing messages.

2.6 Meeting Legal Obligations

Your information may be used as needed to comply with applicable laws and regulations and to respond to lawful requests from authorities.

to99 retains your personal information only for as long as it is necessary or legally required. The specific retention period depends on the type and purpose of the data.

3.1 Account Information

Identification data is kept while your account is active. Even after an account is closed, information may be retained for a certain period for legal reasons.

3.2 Financial Records

Transaction records are kept for an extended period because they are important for dispute resolution and financial auditing.

3.3 Technical Logs

IP logs and session data are generally kept for a short period, though this timeframe may be extended in the case of a security investigation.

to99 does not sell or rent your personal information. However, data may be shared with third parties in specific circumstances and for limited purposes:

4.1 Payment Processors

The information needed to complete transactions through bKash, Nagad, and Rocket is shared with the relevant payment provider. These services operate under their own privacy policies.

4.2 Technology Service Providers

Some technology service providers are engaged to operate the platform. They are contractually obligated to keep your data confidential and may not use it for their own purposes.

4.3 Game Content Providers

Game software providers including Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, NetEnt, Microgaming, and Ezugi may use limited technical data for the fair operation of their games.

4.4 Legal Authorities

Necessary information may be provided to comply with the law in response to a court order or a lawful request from a government authority.

Cookies and similar technologies are used on the to99 website to improve your experience.

5.1 Essential Cookies

These cookies are essential for the basic functioning of the platform. They are used to maintain login sessions, verify security, and save your preferences. Disabling these cookies will prevent you from using many features of the site.

5.2 Analytical Cookies

Analytical cookies are used to understand how users interact with the to99 platform. This helps us continually improve our service. The data collected is analysed in aggregate and does not identify any individual.

5.3 Cookie Controls

You can disable or delete cookies at any time through your browser settings. However, disabling essential cookies may limit some features.

to99 uses industry-standard security technologies and practices to protect your information. Operating a safe and reliable platform is one of our core commitments.

6.1 Encryption Technology

All data transmissions are secured through SSL (Secure Sockets Layer) encryption. This means that information exchanged between you and our servers remains unreadable to third parties.

6.2 Access Controls

Access to your personal information is granted only to staff who strictly need it for their work. Every access is logged and regularly audited.

6.3 Secure Infrastructure

to99 servers and databases are protected through firewalls, intrusion detection systems, and regular security assessments.

6.4 Your Responsibilities

You also have certain responsibilities for maintaining the security of your account:

• Use a strong and unique password
• Never share your login credentials with anyone
• Contact support immediately if you notice any suspicious activity
• Be cautious when accessing your account on public Wi-Fi networks

to99 believes you should have full control over your own information. Your rights are described in detail below:

7.1 Right to Access

You have the right to know what information we are collecting and storing about you. You can request a copy of this information by contacting our support team.

7.2 Right to Correction

If any information stored in your account is incorrect or incomplete, you can request that it be corrected. Keeping accurate information is also important for secure transactions.

7.3 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained for a specific period due to legal obligations.

7.4 Right to Opt Out of Marketing

If you no longer wish to receive promotional emails or messages, you can contact us to turn off this service. However, it is not possible to stop sending important account-related notifications.

7.5 How to Exercise Your Rights

To exercise any of the above rights, please contact our support team via live chat or email. We will respond to your request as promptly as possible.

to99 is a responsible gaming platform. This site is for persons aged 21 and over only. We do not knowingly collect any information from minors.

Our identity verification process ensures that every user who accesses the platform meets the required age limit. If we have evidence that a minor has created an account, that account will be closed immediately and the related data will be deleted.

to99 reserves the right to make changes to this privacy policy as needed. This policy may be updated in response to service improvements, the introduction of new technology, or legal requirements.

9.1 Notice of Changes

If any significant changes are made to the privacy policy, you will be notified by email or through a notice on the platform. The date of the change will be noted in the "Last updated" section at the top of the page.

9.2 Continued Use After Changes

Continuing to use the platform after an updated policy is published means you accept the new terms. If you do not agree to the policy, please stop using the platform and request that your account be closed.

We recommend that you check this page regularly to stay informed about the latest privacy policy.

If you have any questions, concerns, or complaints about this privacy policy, you can reach us in the following ways:

Our support team is always ready to answer your questions. Privacy-related requests are handled with the highest priority.